Shipping
Order Confirmation:
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
Order Shipment:
If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at orders@luxuryinferno.com.
Endless Summer Products:
| Warranty: 1 year limited Warranty on product. Rust is NOT covered | |
| Returns: There will be a 10% restock fee & customer is responsible for return shipping on "Customer Remorse" returns. | |
Fire Pit Art Products:
All Fire Pit Art® creations are made to order. After placing your order we start creating your pieces. All fire pits are shipped LTL departing from Lebanon, TN. Your piece will be delivered LTL residential-curbside delivery. The dispatcher from the freight company will call to schedule your residential curb-side delivery offering a 4 hour delivery window typically. The LTL driver will lower the pallet to the ground and you will take possession at that time. Have available a wire cutter to cut the two steel bands securing the fire pit to the pallet. The typical weight of our fire pits are 110-195 lbs. Normally, two healthy individuals can manipulate the fire pit into place after removal from the pallet.
*WHITE GLOVE SERVICE AVAILABLE*
| Returns: If you need to return an item, please CONTACT Luxury Inferno (sales@luxuryinferno.com) with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. |
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Fire Pit Warranty:
All fire pit components are warranted for a period of 10 years after date of purchase by the original owner. Any returns sent back must be sent via prepaid freight and in the original retail packaging. Proof of purchase will be required before warranty service is rendered. The sales receipt is the only valid proof of purchase. |
| Artisan Spark Guard Warranty: Fire Pit Art® Artisan Spark Guards are handcrafted to fit Fire Pit Art® and no returns are accepted if they are purchased to fit any other product except Fire Pit Art. All though we use very heavy mesh screen it is susceptible to the high direct heat of the fire pit. Longevity is determined by the frequency and intensity of the fires and will be different for every user. Although it may rust the fire screen material is guaranteed for sixty days against failure, the frame work is guaranteed for ten years with proof of purchase and would be shipped back prepaid to Fire Pit Art. |
Although we do not get returns, please feel free to call or email at any time if you should have questions before or after your purchase. It is our belief that our fire pits will be passed along for generations and decades to come. Enjoy!
The Outdoor Plus Products:
| Product Warranty: Click Here |
| Shipping: Made to order. Lead time is 8-10 weeks. |
| Returns: There will be a 10% restock fee & customer is responsible for return shipping on "Customer Remorse" returns. |
Amantii & Remii Products:
| Product Warranty: Our warranty period is 2 years on parts only, labor is not included. Our policy is strictly enforced. A copy for review can be provided. |
| Returns: Luxury Inferno is not under any obligation to accept or provide free prepaid returns for purchases deemed buyer’s remorse. It will be the buyer’s responsibility to coordinate any returns. |
Grand Canyon Outdoor Products:
| Warranty:
In the event of a problem occurring due to a manufacturing defect within twenty-four months (24) from the date of purchase, parts will be supplied at no cost to the customer. Replacement of these parts and any costs incurred will be the responsibility of the customer. Phone support and detailed instructions will be provided by GCGL technical service department. Defects must be brought to the attention of GCGL Technical Service Department. All warranty claims MUST have proof of purchase, model number, serial number, pictures and a clear description of the problem before warranty claim can be processed. No action can be completed by GCGL technical department unless all relevant information is provided. Any replacement parts and service work must be done by a qualified professional. |
Returns:
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